Help & Support - FAQ
Here are some Frequently asked questions that can help resolve your issue quickly!
Accounts & Login
How do I create an account?
Click Sign Up and follow the prompts. You’ll receive a confirmation email — check your junk folder if it doesn’t arrive. Check your spam folder.
I can’t log in — what should I do?
Try resetting your password first. If that doesn’t work, check you’re using the email you signed up with and try a different browser or device. Check your spam folder.
Can I change my email or password later?
Yes. You can update your account details from your dashboard once logged in.
Posting Jobs & Requests
How do I post a job on Ready 2 Reno?
Click Post a Job, fill in the details, add photos if possible, and submit. Local tradies can then view and respond.
Why isn’t my job visible yet?
Some job requests require moderation before going live. This helps keep the platform trusted and spam-free.
Why did my job expire or disappear?
Job requests automatically expire after a set time so listings stay current. You can always post a new request if needed.
Tradies, Listings & Services
How do tradies list their services?
Tradies can create a service listing via List a Service in their account dashboard (membership rules may apply).
Why is the site asking for a price?
Some listings are set up to require a price field. This helps customers compare services more easily.
Can I edit my listing after publishing?
Yes — listings can be edited from your account dashboard at any time (unless under moderation).
Messaging
How do I message a tradie or customer?
Click the Message button on their profile or listing (if messaging is enabled for your account).
Why can’t I send messages?
Some listings are set up to require a price field. This helps customers compare services more easily.
Where do my messages go?
Messages appear in your account dashboard under Messages.
Memberships & Payments
Do I need a membership to use Ready 2 Reno?
Browsing is free. Some actions — like posting jobs, sending messages, or making offers — may require an active membership depending on your plan.
Click the Message button on their profile or listing (if messaging is enabled for your account).
What does “An active membership is required” mean?
That feature is restricted to members. You’ll need to upgrade or activate a plan to continue.
Can I change or cancel my membership?
Yes. Memberships can be managed from your account dashboard.
Technical Issues & Bugs
Something isn’t working — what should I do?
First, try refreshing the page or switching browsers. If the issue continues, submit a support request.
What should I include in a support request?
Please include:
- What you were trying to do
- What happened instead
- Screenshots (if possible)
- Your device (mobile/desktop) and browser
This helps us fix things faster.
Still Not Solved?
If
you’re still having trouble using Ready 2 Reno, let us know what’s going on and we’ll
get back to you as soon as possible.